The LEGO Group places great importance on upholding ethical standards, integrity, and responsible business conduct in all aspects of its operations. As part of this commitment, the company offers the LEGO Compliance Speak-Up Line, a confidential reporting channel specifically available for Third Parties, including partners affiliated with LEGO House and BrickLink. This service is independently managed by NAVEX, which ensures that all reports are handled impartially, securely, and with the utmost confidentiality. The goal is to provide a safe avenue for raising concerns about potential violations of legal requirements, company policies, or ethical principles without fear of repercussion.

Third Parties who become aware of potential breaches of law, regulatory obligations, or the LEGO Group Responsible Business Principles are encouraged to use this platform to report their observations. Issues suitable for reporting include suspected misconduct, harassment, discrimination, bullying, violations of company rules, or any action that could compromise the company’s ethical standards. By offering this dedicated channel, LEGO allows individuals to address serious concerns that could affect the organization’s integrity, operations, or reputation.

When submitting a report, participants have the option to remain anonymous if they choose. While anonymity is supported and fully respected, providing personal information can sometimes facilitate more thorough follow-up, allowing the company to gather additional context and address the concern more effectively. Regardless of whether a report is anonymous or identified, LEGO is committed to maintaining confidentiality and safeguarding the reporter’s identity throughout the process.

It is important to understand that the Speak-Up Line is not intended for general customer service issues, order inquiries, or other non-ethical concerns. Individuals seeking assistance with orders or products are directed to LEGO Customer Service. The purpose of this compliance channel is to provide a secure, focused environment for serious ethical or legal concerns that require attention and resolution.

LEGO enforces a strict non-retaliation policy for all participants who report concerns in good faith or engage in investigations. Individuals who use the Speak-Up Line responsibly will not face retaliation, disciplinary action, or other adverse consequences. The company recognizes the courage required to raise concerns and is dedicated to creating a culture where individuals feel confident and protected when speaking up. Any retaliatory behavior itself should be reported immediately to ensure continued protection of users.

Deliberately false or malicious reports, however, are not tolerated. While the platform encourages transparency and reporting, individuals remain accountable for their own actions, and any submissions made in bad faith may be subject to review. All legitimate reports are taken seriously and thoroughly evaluated to determine the appropriate response or corrective measures.

The Compliance Speak-Up Line is a key part of LEGO’s broader strategy to promote transparency, accountability, and ethical behavior among its partners and operations worldwide. It provides a formal mechanism to identify, address, and resolve potential concerns, reinforcing the company’s culture of integrity and responsibility. By maintaining an independent, confidential, and accessible reporting system, LEGO empowers Third Parties to actively contribute to a business environment grounded in trust, fairness, and ethical standards.

Through this initiative, LEGO ensures that all stakeholders can participate in sustaining a corporate culture where integrity, compliance, and mutual respect are central. The Speak-Up Line reflects the company’s enduring dedication to responsible business practices, promoting an organizational culture that values honesty, accountability, and ethical engagement in every aspect of its global operations.