When you make a purchase through the LEGO Shop, your order is placed with LEGO Brand Retail, Inc., located at 1001 Boylston Street, Boston, MA 02115. References to “we,” “us,” or “our” throughout these terms refer to LEGO Brand Retail, Inc., while “you” and “your” refer to the customer placing the order. Similarly, when questions use “I” or “my,” they are directed to you as the customer. The LEGO Shop is intended solely for personal use, and products should not be purchased for resale or commercial purposes. LEGO and the LEGO logo remain the intellectual property of the LEGO Group.

Customers under 18 years of age or those who do not have full legal capacity cannot place orders independently. Minors may use the LEGO Shop only with the supervision and consent of a parent or legal guardian. To place an order online, select your desired products and add them to your virtual shopping bag. If an item shows a “Back Order” button instead of “Add to Bag,” you may still process the order, but shipment will only occur once the product becomes available.

Your purchase becomes a legally binding offer when you confirm your order by clicking the “Buy” button. Prior to this, you have the opportunity to review, edit, or remove items from your order. After placing your order, you will receive an automatic confirmation email acknowledging receipt, which does not signify that the order has been accepted. The order is formally accepted once you receive a shipping confirmation email that validates the details, payment, and delivery arrangements. Providing an accurate email address is crucial to ensure this communication reaches you.

LEGO reserves the right to reject, hold, suspend, or cancel any account or order at its discretion. Systems are in place to prevent fraud and ensure fair access to products. Orders or accounts may be canceled if multiple accounts are used to bypass purchase limits, if the online replacement parts service is misused, if there is suspected fraud, or if site rules are violated.

All orders must comply with the LEGO Shop Terms and Conditions. Products that are out of stock may be partially delivered if components can be shipped separately, at no extra cost to the customer. If a product is unavailable for an extended period, LEGO reserves the right to decline the order. Orders with temporarily unavailable Pick a Brick pieces may be partially canceled or fully canceled depending on your choice.

You may request delivery to an address different from your billing address. In these cases, pricing and payment information will not appear on the shipment, making it suitable for gifts. Customers are encouraged to retain copies of their Terms and Conditions, order confirmations, and payment records for reference. Any discrepancies should be reported promptly.

Personal data collected through the LEGO Shop includes your name, contact details, addresses, payment information, LEGO ID, and Insiders membership details. This data is used for order fulfillment, account management, customer service, survey invitations, catalog distribution, and loyalty program adjustments, always in accordance with LEGO’s Privacy Policy.

Pricing is determined by the country of delivery and displayed in the relevant currency. Taxes, duties, and shipping fees are added as required and clearly displayed before completing the order. Large orders of over 999 pieces from Pick a Brick require separate processing and approval. LEGO Brand Retail, Inc. accepts credit cards, PayPal, Apple Pay, and Klarna where available, but does not accept checks, direct debit, invoices, or purchase orders. Payments are authorized at the time of order and captured once the items are shipped.

Delivery times vary depending on location, with typical shipping within 10 business days. Separate shipments may apply for Pick a Brick orders. Delivery costs are added to your order total, with free shipping applied where eligible. In the event of delays or damaged products during transport, LEGO takes responsibility until the product is received by the customer or their designated recipient. Returns during transport are the responsibility of the sender for any damages incurred.